logo_quotidian         en  
about us our offer our tools   pt   
who we are strategy inquiry  
our approach ethnography dialogue  
work co-design observation home
contacts specification participation blog

Cases | Business Processes

Using more effective tools for selling financial services.

A large bank with over 7,000 employees in its commercial network.


Develop the functional concept for the intranet that will directly support business processes.

Employees, from all functional and hierarchical positions, working in commercial branches of the bank.

We assessed the current level of intranet usage both in terms of content and usability. We developed a plan of contextual interviews and observation in the workplace. Based on data collected, we developed a series of participatory workshops to reach a set of features that respond to the key needs of employees. We were able to define an interaction concept that was valued by everyone.

An intranet concept defined at strategic, functional and interactive levels.



© Quotidian 2011